JSS2 BUSINESS STUDIES FIRST TERM EXAMINATION
TIME: 1 hr 30 minutes
INSTRUCTION: Answer all questions in sections A and B.
SECTION A: OBJECTIVE TEST
NO. OF QUESTIONS: 60
SPECIFIC INSTRUCTION: Select the correct answer from the options lettered A – D.
- A place set up in an organization to receive and welcome visitors is (A) the visitor’s office (B) the reception office (C) the correspondence office (D) the departmental office.
- The person employed to formally welcome visitors into an organization is (A) the gatekeeper (B) the receptionist (C) the manager (D) the secretary.
- The following are qualities of a receptionist EXCEPT (A) rudeness and arrogance (B) confidentiality (C) Good appearance (D) politeness and courtesy.
- Which of the following is not a document handled by a receptionist? (A) invoice (B) business card (C) request form (D) visitor’s book.
- The procedures involved in answering telephone calls include the following EXCEPT (A) ask questions very tactfully from your caller (B) keep accurate record telephone messages (C) always be ready with a pen and pad to write messages (D) speak harshly with your caller anytime there is a problem.
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