Office Procedures: Store
JSS3 Business Studies Second Term Examination (Mock)
Honesty in Business
<h1><strong>HONESTY IN BUSINESS</strong></h1> CONTENT <ol> <li>Meaning of Honesty and Truthfulness</li> <li>Attributes of Truthfulness, Steadfastness and Straightforwardness</li> <li>Factors that Cause People to Lie</li> <li>Rewards for Being Truthful</li> <li>Consequences of Not Being Truthful</li> <li>Meaning of Fair Play</li> <li>Attributes/Qualities of Fair Play</li> <li>The Six Pillars of Character</li> </ol> <h2><strong>Meaning of Honesty and Truthfulness</strong></h2> Honesty is the quality of being truthful and trustworthy. To be honest is to tell the truth at all times even at personal risk to oneself. Honesty in business is also known as ethical behaviour in business. Truthfulness means making true statement about something or somebody. It is very important for developing trust and building lasting relationships among people both in and outside the business. It helps people to be objective and lead to confidence and trust between/among business associates. A person who is not truthful is said to be dishonest or untruthful. <h2><strong>Attributes and Characteristics of Truthfulness</strong></h2> The attributes and characteristics of truthfulness include the following: <ol> <li>Consistent behaviour: It is being able to maintain a particular standard that one has been known for. It means one is reliable and can therefore be trusted in all circumstances and by everyone concerned.</li> <li>Steadfastness: This means, the quality of being firm in one’s dealing with people. Those who are steadfast are loyal, they can be depended upon in all situation.</li>
Alphanumeric Keys (Keyboarding Applications)
<h1><strong>ALPHANUMERIC KEYS (KEYBOARDING APPLICATIONS)</strong></h1> CONTENT <ol> <li>Alphanumeric keys</li> <li>Identification of Alphanumeric Keys</li> <li>Correct Finger Placement on Alphanumeric Keys</li> <li>Soft Touch Manipulation of Alphanumeric Keys</li> </ol> <strong> </strong> <h2><strong>Alphanumeric Keys</strong></h2> These are keys of all the alphabets (a – z) and numbers (0 - 9). The alphanumeric keys also include symbols at the upper part of the number row such as exclamation mark (!), at (@), ampersand (&) etc. <h2><strong>Identification of Alphanumeric Keys </strong></h2> Here, learners are to properly identify all the alphanumeric keys. The keys are to be shown to the learners by the teacher. <h2><strong>Correct Finger Placement on Alphanumeric Keys</strong></h2> For fingers to use on alphabets, refer to the previous lesson i.e week 6 on keyboard rows particularly the areas highlighted in yellow colour above. For the numeric keys, the 1st finger on the left hand side will press key ‘‘4’’, the 2nd finger will press key ‘‘3’’, the 3rd finger will press key ‘‘2’’, while the 4th finger which is the little finger will press key ‘‘1’’.
Consumer Rights
Office Equipment
The Duties of a Receptionist
Ethics in Sourcing Chemicals
<h1><strong>ETHICS IN SOURCING CHEMICALS</strong></h1> CONTENT <ol> <li>Meaning of Ethics</li> <li>Ethics in Sourcing Chemicals</li> </ol> <h2><strong>Meaning of Ethics</strong></h2> Ethics are the codes of conduct or standards guiding the operation of a certain profession. They are the values, principles or rules guiding a particular profession. For example, a teacher is not supposed to beg for money from students to give them high scores in examinations. <h2><strong>Ethics in Sourcing Chemicals</strong></h2> This is the act of ensuring that chemicals being sourced are created in safe facilities by workers who are treated well and are paid for wages to work legal hours. It implies that the supplier is respecting the environment during the production and manufacturer of chemicals. The ethics in sourcing chemicals cover the following areas: <ol> <li>Licensed chemical vendors</li> <li>Good handling techniques</li> <li>Delivery</li> <li>Storage</li> <li>Good distribution of chemicals</li> <li>Proper disposal of chemicals</li> </ol> <h3>1. <strong>Licensed Chemical Vendors</strong></h3> A licensed vendor is someone that has been given a permit to import, buy and sell chemicals. Licensed vendors ensure that they keep strictly to the ethics and rules for trading in chemicals. The master list of licensed vendors can be obtained from the National Agency for Food, Drugs Administration and Control (NAFDAC) and the Standard Organization of Nigeria (SON). The following are reasons for sourcing chemicals from licensed vendors: (i) You are sure that it is a product that is legally permitted for use in Nigeria. (ii) The source of the chemical is known. (iii) The purity and stability are ensured. <h3>2. <strong>Good Handling Techniques</strong></h3> The following ethics guide the handling of chemicals:
Basic Service Keys (Keyboarding Applications)
<h1><strong>BASIC SERVICE KEYS (KEYBOARDING APPLICATIONS)</strong></h1> CONTENT <ol> <li>Basic Service Keys</li> <li>Correct Finger Placement on the Basic Service Keys</li> <li>The Manipulation of the Basic Service Keys Using Soft Touch</li> </ol> <strong> </strong> <h2><strong>Basic Service Keys </strong></h2> These are special keys that allow you to use computer to perform specific functions. Examples are: space bar, tab key, caps lock key, control key, shift key, delete key, return key, Alt key, home and end, insert and arrow keys. <h2><strong>Correct Finger Placement on Basic Service Keys</strong></h2> (i) <strong>Space bar:</strong> Although both thumbs are placed on it but the right thumb is used to press it when typing. (ii) <strong>Tab key:</strong> The 4<sup>th</sup> finger (little finger) on the left hand is placed on it and used to press it. (iii) <strong>Caps lock key:</strong> The 4<sup>th</sup> finger (little finger) on the left hand is placed on it and used to press it.
Responsibilities of a Consumer