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ASSERTIVENESS AND COMMUNICATION SKILLS
CONTENT
- Meaning of Assertiveness and Non-assertiveness
Meaning of Assertiveness
This is the ability to say no because you know what you are capable of.
Meaning of Non-assertiveness
Non-assertiveness is a state in which a person is often taken advantage of, feels helpless, takes on everyone’s problem, says yes to inappropriate demands and allows others to choose for him or her.
EVALUATION
- Differentiate between assertiveness and non-assertiveness.
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ClassHall Instructor
Abrahan Yisa